Terms and Conditions

1. Introduction

Welcome to the Futures In Mind CLG website. These Terms and Conditions ("Terms") apply to your use of our website and any forms or services accessed through this website. By accessing or using this site, you agree to comply with these Terms. If you do not agree with these Terms, please do not use this website.

​

2. Health and Personal Data

If you use our online counselling referral form or submit health or personal information via this website, please note:

• Health data is special category data under the General Data Protection Regulation (GDPR), so we only process this data where you give your explicit consent (Article 9(2)(a) GDPR).

• Futures In Mind CLG is the Data Controller responsible for processing your data up to the point of referral.

• For queries about your data or to exercise your rights, contact data@futuresinmind.ie.

2.1 Limits to Confidentiality

Your safety and the safety of others are our top priorities. Confidentiality may be limited if:

• There is a serious risk of harm to yourself or someone else.

• Child protection concerns arise under the Children First Act 2015.

• We must report information to appropriate authorities to ensure safety.

2.2 Accuracy & Voluntary Submission

You must provide accurate, up-to-date information. Submission is entirely voluntary, and you may withdraw consent at any time — although this may impact our ability to support you.

2.3 Age Restrictions

If you are under 18 years old, please obtain the consent of a parent or guardian before using this Form or sharing any personal data.

 

3. Third-Party Service Providers

We use trusted third-party services to host this website and process data securely:

• Our website and forms are hosted on Wix.com Ltd.

• Our emails and communications are managed via Google Workspace (Google Ireland Ltd.)

Both companies act as data processors under GDPR.
​

4. Data Security and Retention

​Your personal data is handled in accordance with GDPR and Irish data protection law.
We implement appropriate technical and organisational measures to protect your data. However, please note that no internet transmission is entirely secure.

 

Retention:
Data is kept only as long as necessary to provide our services, comply with legal obligations, or resolve disputes — typically up to 7 years, after which it is securely deleted.

​

5. Data Subject Rights

 

You have the right to:

• Access and obtain a copy of your data

• Rectify inaccuracies

• Erase your data (subject to legal obligations)

• Restrict processing of your data

• Data portability

• Withdraw consent at any time

• Lodge a complaint with the Data Protection Commission at www.dataprotection.ie

To exercise these rights, contact us at data@futuresinmind.ie.

​

6. Role of Counsellors

 

Futures In Mind CLG operates as a facilitator of funded counselling sessions. Our counsellors are independent practitioners who must meet specified qualification and registration criteria before joining our panel.

When you are referred and assigned a counsellor:

• You enter into a private client–counsellor relationship with that independent practitioner.

• Futures In Mind CLG is not the provider of counselling sessions and is not responsible for any clinical decisions made during counselling.

• Counselling Notes and Records: Futures In Mind CLG does not hold counselling notes or clinical records. These are held solely by your assigned counsellor.

• Funding and Venue: Futures In Mind CLG arranges funding and may provide a venue for sessions, but all clinical responsibility rests with the independent counsellor.

 

7. Volunteer and Staff Protection

While we appreciate that mental health challenges can be difficult, we cannot tolerate threatening, abusive, or inappropriate behaviour toward our volunteers, therapists, or staff.

Examples of unacceptable behaviour include:

• Verbal abuse or aggression

• Harassment, threats, or intimidation

• Excessive contact or unreasonable demands

 

If such behaviour occurs, we may take action including:

• Ending the call, visit, or appointment

• Limiting contact to one designated channel

• Reporting serious incidents to An Garda Síochána or pursuing legal action if necessary

 

8. Changes to These Terms

We may update these Terms periodically to comply with legal requirements or improve our services. Updates will be posted on this page, and continued use of this website indicates your acceptance of the revised Terms.

 

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Ireland. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the Irish courts.

 

10. Contact Us

If you have any questions or concerns about these Terms or our data processing, please contact us at:
Email: data@futuresinmind.ie